Already registered for in-person STN EXPO Reno but did not pay the registration fees yet? Please contact us to zero out your account first before re-registering.

1. Locate the All Access Pass email sent from School Transportation News/Hopin. If you did not receive this email, check your spam/junk box as it might have been blocked by your email firewall. 
   • If you are unable to receive our emails due to firewall issues, we may need to change your work email address to your personal email address in order to access the event.

2. In the email, please click on the “ALL ACCESS PASS” button. Follow instructions to confirm and log in. 
3. This will take you to the STN EXPO Virtual Lobby Reception page
4. Join in on the action! Enjoy!  

PRO TIP: If you’re new to Hopin, once you’re at the lobby, update your account password to easily log in if you lose your all access pass log in link. 

1. Click on My Account in the top right corner (it should be a circle with your initials)
2. In your account, click on the Profile tab.  Select Change Password button about halfway down the page
3. Create your own password for your Hopin account
4. Once completed, open a new tab in your browser and visit the link: https://hopin.com/sign_in
5. Log in using your account information
6. Once in the Hopin platform, click on the Events tab, and select STN EXPO Virtual Conference event
7. Join in on the action! Enjoy!

Can’t find or receive the All Access Pass Email? –Log in Via HopIn Password Reset

1. Visit the link: https://hopin.com/sign_in 
2. Click on Forgot your password on top of the blue Sign In button 
3. Submit the email address you used to register for the STN EXPO VIRTUAL event and click on the blue Send Instructions button. It is important to enter the same email address used to register for the event. You will receive an email to reset your password 
4. Open the Reset password instruction email and click on the Change my password link 
5. Create your password when your browser opens a new page to reset your password for the Hopin site
6. Once you submit your password, the browser will take you to your account page on Hopin
7. Once in the Hopin platform, click on the Events tab, and select STN EXPO Virtual Conference event
8. Join in on the action! Enjoy!

If you registered but we did not receive payment, you will not be onboarded to the virtual platform. 

To check your registration details and payment status, use the following instructions:

1. Visit our STN EXPO Virtual website at https://stnexpovirtual.com/
2. Click on the Register Now button on the home page (You must do this for each separate registration)
3. Click on Already Registered? on the registration page
4. Input registrant’s email address and confirmation number (sent to you after re-registration), click OK
5. You are now in the registration portal. Here you can review your registration details.
6. Click on the Modify button on the top left corner and update your contact information and registration questions.
7. Scroll to the bottom to check your payment details. If you have a balance, you can make a credit card payment by clicking on the Submit Payment button on the top menu bar.

Click on Virtual Lobby to see the details of the event and scroll down to see the daily schedule.  Click on Trade Show to visit all the sponsored booths for the STN EXPO Virtual Trade Show. The trade show will be open all day, however, we do have dedicated trade show hours each day, so you don’t need to miss out on any sessions. What to meet new people and chat? Click on Networking to be randomly matched with an attendee. You can also use the chat function to message all conference attendees. You can also participate in our daily polls here. Presentations and keynotes will be on the Main Stage or Sessions during its scheduled time slot. Please review the daily schedule for time and location for each event.

When the event is live, head over to the STN EXPO VIRTUAL reception on the virtual platform by clicking the Virtual Lobby button on the left panel. Scroll down and you’ll see the daily schedule. Select desire date to see the schedule for that day. 

Please note that all times are displayed in your time zone. 

Presentation/event locations (Main Stage, Sessions, Trade Show) are displayed under the time for each event. Please select the correct button on the left panel at the start of the presentation/event to join. Please note that Sessions will only appear on the list during its time slot.

See the Code of Conduct for this event, please visit the STN Terms and ConditionsHERE.

If that doesn’t work, your browser could be blocking the action for security reasons. The browser may be trying to ask for permission to allow your camera and microphone to be used on the page. A pop up may appear on your browser, and you must allow the site to use your camera and microphone in order for your request to go through. If you’re still having trouble, please see our staff at the STN EXPO Help Desk and we’ll help you troubleshoot the issue. You can also check out this Hopin article for more information.

Unlike a webinar or a Zoom meeting, with a virtual conference there are many ways you can interact with your peers: Stage events, group sessions or one-on-one networking meetings. Since several of these could be running simultaneously, it is very easy to make a mistake and have multiple browser windows or tabs open, each with the microphone picking up the sound from the other window, which then goes into an infinite echo.

What do I do?

The first step is to make sure you are not the source of the issue. This is like the safety video on the plane where you put your oxygen mask on first before assisting the person next to you. Mute your microphone on your active session and check that you do not have any other browser windows or tabs open.

If the problem persists, you can try muting each of the speakers on the session to try to identify the source of the issue.

I am a moderator – how can I help?

The moderator of a session or trade show booth has the added ability to remove someone from a session. If after confirming that your computer is not the issue, you can try to identify another user that might be having difficulty. You can remove that person from the session and continue.  Once that person resolves their issue, they can request to rejoin the session. 

None of that worked – now what?

Sometimes a session needs to be restarted to clear up the problem. In this case a moderator might ask all the people on camera to leave momentarily and then come back into the session. The moderator would then leave as well. Having a session with no one sharing their camera or microphone effectively “resets” the session.

Office environment best practices:

If you can, use a pair of headphones or ear buds to listen to the event. If you are in a crowded area where another guest might be on the same virtual event, keep your microphone button on your screen muted unless you would like to speak. Ask the other person nearby to mute their microphone button. 

Please note that if someone is on camera in a session and accepts a private video call at the same time, they will be kicked off the original session and will need to request to join back in. 

If you are in a session or on the main stage window, you will see a separate Event tab and a Session/Main Stage tab on top. Please make sure to use the chat function under the Event tab to chat with everyone in the main conference chat, and use the chat function under the Session/Main Stage tab to chat with everyone within that specific session. To send a direct message, click on the arrow icon on the top right corner (by your profile icon), and click on Start a conversation to search for the desired person. 

While we encourage everyone to participate and network, please be respectful, courteous and professional towards each other. To see the STN Code of Conduct for this event, please visit the STN Terms and Conditions HERE.

However, if you decide to share your audio and video, please do your part to maintain a professional and safe space for all participants. Please be courteous and respectful to others in any modes of communication within the platform. See the STN Code of Conduct in the STN Terms and Conditions.